Privacy Policy – shbef Pakistan Betting Platform

Section 01

Introduction

This Privacy Policy describes how shbef collects, uses, stores and protects personal information provided by users of the shbef platform, including the website at shbef.app and the shbef Android application. It applies to all registered users and visitors to the platform.

shbef is committed to handling your personal data with care and transparency. We understand that Pakistani players want to know exactly what information is being collected when they register, deposit PKR, place bets or use our app — and that is precisely what this policy sets out to explain.

By registering an account or using any shbef service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not create an account or continue using the platform.

Our commitment: shbef does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Data is used solely to operate the platform and protect our users.

Section 02

Data We Collect

shbef collects the minimum personal data necessary to operate the platform securely and provide a good experience for Pakistan players. The categories of data we collect include:

Category	Examples	Purpose
Identity	Full name, date of birth, CNIC / passport number	Account registration and age verification
Contact	Mobile number, email address	Account communication and security alerts
Financial	Deposit method details, transaction history in PKR	Processing deposits and withdrawals
Technical	IP address, device type, browser, OS	Security, fraud detection, platform optimisation
Behavioural	Pages visited, bets placed, session duration	Improving user experience and responsible gaming
Verification	CNIC copy, selfie, proof of payment method	KYC compliance and withdrawal security

We do not collect sensitive data such as religious beliefs, political opinions or health information. Where identity documents are requested, they are used solely for verification and are stored securely.

Section 03

How We Collect Your Data

shbef collects personal data through several channels. Understanding these helps you know exactly when and how your information reaches us:

Account Registration: When you create a shbef account, you provide your name, mobile number, email address and date of birth directly to us.
Deposits & Withdrawals: When you make a PKR deposit via JazzCash, Easypaisa, Raast or bank transfer, your payment details and transaction records are captured as part of the transaction process.
Identity Verification (KYC): When our team requests verification, you upload documents such as your CNIC or passport. These are collected via our secure upload process.
Platform Usage: As you browse the shbef website or app, we automatically collect technical data such as your IP address, device model, browser version and session activity through standard server logs and analytics tools.
Customer Support: When you contact shbef support via email or live chat, the content of that communication is stored as part of your account history.
Cookies & Tracking Technologies: As described in Section 07, cookies and similar tools collect behavioural data as you navigate the platform.

Note: shbef does not purchase data about you from external data brokers or social media platforms. All data we hold has been provided directly by you or generated through your use of the shbef platform.

Section 04

How We Use Your Data

Every piece of data we collect is used for a specific, legitimate purpose. shbef does not use your data in ways that are unrelated to operating the platform and protecting our users. The main purposes are:

Account Management: Creating and maintaining your shbef account, verifying your identity and ensuring only you have access to your funds.
Transaction Processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and other supported payment methods accurately and securely.
Security & Fraud Prevention: Monitoring account activity for signs of unauthorised access, fraudulent transactions or bonus abuse. Technical data such as IP addresses and device identifiers help us identify and block suspicious behaviour.
Customer Support: Responding to your queries, resolving disputes and processing responsible gaming requests such as deposit limits or self-exclusion.
Platform Improvement: Analysing anonymised usage patterns — such as which sports markets are most popular among Pakistan players — to improve the platform experience.
Responsible Gaming: Monitoring betting patterns where necessary to identify signs of problem gambling and to apply tools such as session reminders or cooling-off periods at the player's request.
Promotional Communications: If you have opted in, we may send you information about shbef promotions, PSL betting offers and VIP programme updates. You can opt out of these communications at any time by contacting support.

shbef does not use automated decision-making or profiling that produces significant legal effects on users without human review being available upon request.

Section 05

Payments & PKR Transaction Data

All financial transactions on shbef are denominated in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or any other supported payment method, some data must be shared with that payment provider to process your transaction. This is limited to what is strictly necessary — for example, the transaction amount, your account reference and the destination account details.

Payment providers such as JazzCash and Easypaisa operate under their own privacy policies and are responsible for how they handle your data on their side. shbef is not responsible for data handling by third-party payment processors beyond the point of data transfer.

Financial Data Security: shbef does not store full payment card numbers on its servers. Card details are tokenised by the payment processor. JazzCash and Easypaisa wallet identifiers are stored only in encrypted form.

Your complete PKR transaction history — including deposits, withdrawals, bet settlements and bonus credits — is maintained securely within your shbef account and is accessible to you at any time through your account dashboard.

Section 06

Data Sharing

shbef does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or where required by applicable rules. The categories of recipients are:

Payment Processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive the minimum data required to complete your PKR transactions.
Identity Verification Services: Where automated KYC tools are used to verify CNIC or passport details, your document data is shared with the verification provider under strict data processing agreements.
Technology Partners: Cloud hosting, security and analytics services that underpin the shbef platform may process technical data as part of service delivery. These providers are contractually bound to handle your data only as instructed by shbef.
Fraud & Security Services: Anti-fraud tools that help detect account takeovers, bonus abuse and suspicious betting patterns may process technical and behavioural data.

shbef requires all third-party data processors to maintain appropriate security standards and to use your data solely for the purpose for which it was shared. We do not share your data with sports teams, event organisers or advertisers.

Section 07

Cookies & Tracking Technologies

shbef uses cookies and similar technologies on its website and app to make the platform work properly and to understand how it is being used. Here is what the different types of cookies do:

Essential Cookies: Required for core platform functionality — keeping you logged in, maintaining your session and processing bets. These cannot be disabled without breaking the platform.
Analytics Cookies: Collect anonymised data on how users navigate shbef — which pages are visited most, where users exit, and overall session patterns. This data is used to improve the platform.
Preference Cookies: Remember your settings such as language, odds format and notification preferences.
Security Cookies: Help detect and prevent fraudulent logins and automated bot activity.

You can manage cookie preferences through your browser settings. Please be aware that disabling essential cookies will affect platform functionality. The shbef mobile app uses equivalent device-level tracking identifiers for the same purposes.

Section 08

Data Security

shbef takes the security of your personal and financial data seriously. We apply a layered approach to data protection that includes both technical controls and operational procedures:

Encryption in Transit: All data transmitted between your device and shbef servers is encrypted using TLS (Transport Layer Security). This applies to both the website and the mobile app.
Encryption at Rest: Sensitive data stored on shbef servers — including identity documents and payment identifiers — is encrypted at rest using strong encryption standards.
Access Controls: Access to personal data within shbef is restricted on a need-to-know basis. Staff with access to user data are subject to confidentiality obligations.
Account Security: Password hashing, login attempt limits and suspicious activity detection help protect your account from unauthorised access.
Incident Response: In the unlikely event of a data security incident that affects your personal data, shbef will notify affected users promptly and take all necessary steps to contain and remedy the situation.

Your role in security: Keep your shbef password private and never share it with anyone — including anyone claiming to be from shbef support. Enable any two-factor or OTP verification available on your account.

Section 09

Data Retention

shbef retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes described in this policy. Specific retention periods vary by data type:

Account and identity data is retained for the duration of your active account and for up to five years following account closure, to satisfy record-keeping requirements and to respond to any disputes.
Transaction records (PKR deposits, withdrawals, bet settlements) are retained for up to seven years to maintain accurate financial records.
Communication records with customer support are retained for up to three years from the date of the last interaction.
Technical and analytics data (IP logs, session data) is retained for a maximum of 13 months and is then aggregated or deleted.
Identity verification documents (CNIC copies, selfies) are deleted within 90 days of verification being completed, unless retention is necessary for an ongoing dispute or investigation.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Section 10

Your Rights

As a shbef user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team with your registered account details:

Right of Access

Request a copy of all personal data shbef holds about you.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data, subject to legal retention obligations.

Right to Object

Object to processing of your data for marketing or profiling purposes.

Right to Portability

Request your data in a structured, machine-readable format where applicable.

Right to Restrict Processing

Request that processing of your data be paused in certain circumstances.

shbef will respond to all data rights requests within a reasonable timeframe. In some cases — such as where data retention is required for financial record-keeping or fraud investigation — we may not be able to delete all data immediately, and we will explain the reasons clearly.

Section 11

Minors & Age Policy

shbef is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and shbef conducts age verification checks as part of the KYC process.

If we become aware that a minor has registered an account or provided personal data without appropriate consent, we will promptly close the account, delete the associated personal data and reverse any transactions processed. Parents or guardians who believe a minor has registered on shbef should contact our support team immediately.

18+ Only: If you are under 18, you must not register on shbef or provide any personal information. Please visit our Responsible Gaming page for more information on age controls.

Section 12

Policy Changes

shbef may update this Privacy Policy from time to time to reflect changes in platform features, payment methods or best practice. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes — particularly those that affect how your data is used or shared — shbef will endeavour to notify registered users via email or an in-platform notification ahead of the change taking effect. We encourage you to review this page periodically so that you are always aware of how your data is being handled.

Continued use of the shbef platform following a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any update, you may request account closure by contacting our support team.

Section 13

Contact & Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact the shbef support team. We handle all privacy-related requests with priority and will acknowledge receipt within two business days.

Privacy & Data enquiries: [email protected]

When submitting a data rights request, please include your registered username or mobile number so we can locate your account promptly. For account deletion or data erasure requests, identity verification may be required before we process the request to ensure it is genuinely coming from the account holder.

Our support team is available 24/7. All privacy queries are escalated to the appropriate team member and handled in accordance with this policy.

shbef Privacy Policy for Pakistan Players

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